SHIPPING AND RETURNS

Last updated: October 21, 2020

AliExpress Marketplace Product and Amazon Affiliate Products

AliExpress Marketplace Products

  • Shipping & Delivery
  • Buyer Protection Money Back Guarantee and Statutory Rights 
  • Interpretation & Definitions
  • Cancelation Policy
  • Conditions for Returns
  • Return Policy
  • Refund Policy 

Amazon Affiliate Products

Please refer to Amazon.com Terms of Service and the Privacy Policy.

AliExpress Marketplace

Shipping & Delivery – Faster Shipping Guaranteed


Our partners:

Aliexpress Shipping – the one-stop shipping method that officially provided by Aliexpress and Cainiao Network. As an end-to end cross-border logistics service, it contains the first-mile pickup service, consolidation service, international line-haul service, custom clearance service, last-mile delivery service. Moreover, it also includes the global tracking service, customer service and logistics dispute resolution service, and platform guaranteed compensation service. 

After placing your order on AliExpress, the seller will send the package to our shipping center. From here, we can make sure that your package will be handled with care and delivered on time, and we will add the tracking information to your order details so that you can follow your package whenever and wherever you want.

Packages that are sent with AliExpress Standard Shipping usually take 15 to 45 working days, whereas Aliexpress Premium Shipping will provide an estimated delivery time from 7 to 15 working days.

How to Track an Order via Aliexpress Shipping, etc

Track number be notified as the shipment is on its way. Update within 5-7 days after the seller sent the package.

  • ESTIMATED DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
  • Estimated Delivery Time:   7-45 working days

Buyer Protection Money Back Guarantee and Statutory Rights


Buyer protection starts on the day the seller ships the product.

Money Back Guarantee
• If the product is not received within buyer protection period
• If the product is not as described
Refund in 15 Days
When in doubt, contact our customer support:
Disclaimer: Due to any extraordinary situations not permitting shipment within the normal packaging time, there will be a full refund guaranteed by the Buyer Protection Money Back Guarantee.
*The packaging time refers to the number of business days it will take for the seller to ship out your order after receiving payment. “Business days” equate to normal weekdays. Saturdays, Sundays and major holidays are excluded.

Statutory Rights

  • The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day free right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).

Interpretation & Definitions


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DEARJOOKWAK, est. 2019, Gardena, California, USA.

  • Service refers to the DEARJOOKWAK Website.

  • DEARJOOKWAK Website refers to DEARJOOKWAK-OnlineShop20191008, accessible from https://www.dearjookwak.com, My First Store – 2019, accessible from https://www.my1store2019.com, and other  websites doing business under the name of DEARJOOKWAK.

  • Goods refer to the items offered for sale (i.e. selling) on the Service.

  • Goods on Sale (i.e. discount) refers to the items offered at a reduced prices.
  • Orders mean a request by You to purchase Goods from Us.

  • PCCC refers to Personal Customs Clearance Code (South Korea)

Cancelation Policy


You can cancel your order before the items is shipped usually within approximately 7 business days.   Please email us at hello@dearjookwak.com early for a cancellation.

By the time being able to check the tracking number, if tracked, then You can’t cancel the Order.

If no tracking number, open dispute

  • Please contact us at hello@dearjookwak.com when you want to cancel your order.
  • You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
  • For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.  We will NOT accept order cancellation request if the order has already been shipped.
  • Please contact us at hello@dearjookwak.com when you want to cancel your order.

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. our Policy may change with due prior notification.  We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Bank cards maybe slower than electronic wallet processing the funds, i.e. PayPal or Stripe.

Conditions for Returns


In order for the Goods to be eligible for a return, please do provide an acceptable reason.

ALL SALES ARE FINAL EXCEPT WHEN THE PRODUCT IS SENT WRONG OR DAMAGED:

  • The Goods delivered to you that the product was purchased WITHIN the last 20-25 days to consider any shipment delays or sending the refund package
  • The Goods are in the original packaging
  • the product isn’t used or damaged once received
  • the product must have the receipt or proof of purchase
  • Any product delivered to you that fail to match the seller’s description is eligible for a refund.
    • The item doesn’t match the online description: apology, and replacement, discount/store credit or a refund to customer
    • Product is damaged and/or defective: apology, please send us the item according to instructions accurately. Upon judging based on our business practice standard may possibly including return shipping cost that you should pay for(return label required). Please use trackable shipping service to prevent delay in processing the returns and refunds.
    • The product doesn’t fit right or they ordered a wrong size or “a mistake order”: customer is at fault; depends of refundability of “mistake order” inventory and service policy

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

No exchange.

Only regular priced Goods may be refunded. Unfortunately, Goods on Sale (i.e. discounted) cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Process


  1. Examine the product. 
  2. Request a return.  Please contact us at:
    • hello@dearjookwak.com 
    • We DEARJOOKWAK analyze the reason for the return via Return Merchandise Authorization’s approval and upon determination of things like what might be the cause of the faulty situation, and for a replacement or a refund as wished, we send you an email with the RMA number and the return address where you could send the return product in question for a refund or a replacement.
  3. Receive the RMA number and Return Address email from us.
  4. Send the return product to the specified address. Please purchase a tracking number if you are the one paying for the return shipping .
    • Once we receive the return product, we verify by analyzing the product for the damage, defect or other reasons (as applicable), referring to its picture for a proof to meet required set rule of criteria for a refund or a replacement. Receiving the return product, and then initiating a replacement or your refund are the process that you would receive a replacement product or a refund. 
  5. Receive either a replacement or a refund or a discount/store credit.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

DEARJOOKWAK

1455 W. Redondo Beach Blvd. – Ste. 3174

Gardena, CA 90247, U.S.A.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refund Policy


Refund time: 2 – 3 weeks, usually, the refund is processed within 5-10 days.

  • (1) Your order could be CANCELLED and fully refunded if and only when within 24 hours after purchase or it has not yet been shipped.
  • (2) Your order could only be partially refunded more than 24 hours after purchasing.
  • (2) Your order could be Cancelled and fully or partially refunded when there is omission of necessary info such as PCC Code (i.e. South Korea) during placing an order. 

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

Refund will be made to you when shipping address and/or additional info couldn’t be verified correctly that couldn’t be processed further. 

Electronic wallet, i.e. PayPal or Stripe refund faster than processing the fund on bank cards.

Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg.China) if possible.  Return items shouldn’t be sent back to its manufacturer directly. 

Please email us at hello@dearjookwak.com for an applicable return policy. 

We will send you a refund in 7 business days after receiving your return item(s) and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week.  Any question please contact us at dearjookwak4@gmail.com, we will reply you as soon as possible.

Gifts


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Gifts

Sorry at this time we only could arrange your shipment to be delivered to the billing/shiping address you provide us. 

We DEARJOOKWAK understand a spirit of gift could have been accommodated and flourished. However We take it for granted our taking on for a startup business as is for now lest we would experience too much to handle.

Contact us


If you have any questions about our Shipping & Delivery, Return Policy, Refund Policy, and Cancellation Policy, please contact us:


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